Outreach Worker Supervisor

Job Type
Full Time
Job Role


Roseland Ceasefire has over 15 years of experience in delivering services to the far south Chicago and South Suburban  Cook County.  RCF has been instrumental in developing a Stop The Violence Campaign through safe and thriving communities. Our experience with restorative justice has been proven with our re-entry program, with for victims of trauma, group counseling with victims, perpetrators, and their families; bringing them together to discuss their feelings on how to heal the community after violent incidents.    


The Outreach Worker Supervisor operates as a part of a Neighborhood Safety Team that includes other Case Managers, Outreach Workers and community engagement/safe spaces staff.

This is a grant funded position and this position is contingent on renewal of grant funds.


Description of Duties:

The Outreach Worker Supervisor is our essential boots-on the-ground connection to the community, its residents, and our social services. The Outreach Worker Supervisor manages the performance and schedule of Outreach workers.  The Outreach Worker strives to gain the trust of the community, especially those high at-risk individuals, allowing him to help prevent shootings and retaliatory violence.  The Outreach Worker is the linkage to pro-social alternatives including activities, jobs, education, through our case management, and social services programs. As a member of a team, the Outreach Worker is  responsible for reaching out to the highest risk individuals in the community, soliciting them to participate in prevent violence  by mediating conflicts, modeling pro-social behaviors, engaging in positive activities and accompaniment through  the case management process.


  • Manages the training, scheduling, performance evaluation, day-to-day scheduling of Outreach Workers
  • Participates in the recruiting and interviewing of outreach worker candidates, resulting in the hiring recommendation to program manager
  • Identifies and develops relationships with in risk individuals within target community
  • Available for scheduled multi-hour on-call violence incident response team. Participate, as necessary, in organizing responses to shootings and increasing visibility when shootings/killings take place through developing networks with other outreach programs to coordinate an inclusive and strategic response. Document shootings and other acts of violence prevented and conflicts mediated
  • Investigate causes of shootings/killings to assist in mediating situations and preventing retaliation between  individuals and groups and provide documentation  
  • Engages participants where they are at, to assess needs and determine need for additional services and referrals
  • Solicit at-risk individuals as participants in the Roseland Ceasefire social services, case management program
  • Continued and regular contact with participants as scheduled once contact is made
  • Identify and diffuse “hot spots” for shootings and violence (conducting line of sight surveys with residents and  key stakeholders to identify areas frequented by high-risk clients) and provide documentation
  • Develop and publish community specific heat map    
  • Understanding of human resources standards and ethics
  • Ensure that information about potential participants is clearly identified and communicated to relevant staff  and Outreach Supervisor
  • Develop and deliver one-to-one support sessions and facilitate circles with clients to support participants in  resolving conflicts and adopting pro-social behaviors.  
  • Provide client accompaniment to court, social services, etc.    
  • Strategize with outreach team supervisor and other RCF leaders to develop ongoing strategy to respond to conflicts and violence
  • Community Outreach, through various canvasing activities  
  • Outreach to the community (individually and as a team member) to build strong relationships with youth,  residents, businesses, and community groups
  • Collaborate with referring partners and any other stakeholders to ensure that goals are met  
  • Attend weekly staff meetings; and/or meet with supervisor as needed  
  • Document detailed outreach participant client case notes and other items as assigned;  
  • Participate in all mandatory trainings and undertake any training and professional development as and when  required  
  • Train/onboard newly hired Outreach Workers
  • This position is subject to additional responsibilities and program engagement activities as needed to meet the  program needs  


  • High School Diploma/GED required. Bachelors’ degree in Sociology and/or Criminal Justice preferred.  Associates’ degree or significant experience is acceptable
  • At least six years’ experience supporting and working with at-risk and street involved individuals, and developing individualized plans for in-risk population; including awareness of trauma reactions
  • At least five years’ experience working with people from various ethnic, economic, and educational backgrounds, both as colleagues and as clientele
  • At least one year in a training/onboarding capacity
  • Candidate must feel comfortable engaging with community-based services and organizations
  • Experience developing and retaining relationships with other service providers
  • Proven Crisis intervention training or knowledge
  • Ability to demonstrate critical thinking
  • Experience producing management-level reports
  • Requires mobility to work with a community-based caseload.
  • Ability to maintain assigned community and home-based services.
  • Ability to work effectively with diverse individuals and groups


  • Demonstrate firsthand knowledge of the community and knowledge of current street conflicts required  
  • Experience with recruiting and interviewing
  • Experience with training and mentoring  
  • Willingness to learn and commit to the principles of nonviolence, restorative justice and trauma informed  practices
  • Experience with or training in crisis intervention, restorative justice practices, or trauma-informed practice  
  • No pending criminal cases or prior convictions for sexual assault, child abuse or domestic Violence
  • Proficient in Microsoft Office Suite and comfortable using computer programs to track participant engagement and produce grantor and management reports
  • Drug screening and background check is required prior to being hired
  • Flexible schedule - This position is full-time and requires night and weekend hours
  • Candidate must have their own vehicle, valid driver’s license, vehicle insurance and good driving record
  • Must have a working cell phone at all times
  • Must demonstrate crisis intervention training or knowledge
  • Knowledge of Chicago and South Suburban Cook County and communities with histories of violence
  • Ability and commitment to maintain high level of confidentiality
  • Ability to understand and follow safety/security practices and work in high pressure situations
  • Ability to communicate effectively, both orally and in writing;
  • Ability to work one-on-one and in groups with high-risk individuals to resolve conflicts and promote pro-social behaviors;
  • Willingness to work on the street and in other unstructured situations;
  • Willing to work late nights and on weekends;
  • Firsthand knowledge of the community and knowledge of current street conflicts required;
  • Emotional maturity; good judgment; integrity; tolerance of differing points of view and beliefs; commitment to nonviolence.
  • Demonstrate ability to work with high-risk, street-involved individuals  
  • High level of interpersonal skills and conflict resolution skills and ability to communicate effectively both verbally and in written form


  • While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
  • The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer monitor.
  • The employee may occasionally lift and/or move up to 50 pounds.


  • Salary - To Be Discussed


Incomplete applications will not be accepted.

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